Shipping Policy

Shipping Policy

Below you will find the average delivery time for all our packages:

  • Once an order is placed, we need 1–3 business days to process it. On weekdays this takes one business day, but if you place an order on Friday evening or during the weekend, processing may take a little longer.
  • As soon as your order has been processed, it will be shipped, and delivery takes an average of 7–10 business days.

We aim to make the ordering and delivery process as easy as possible for our customers. If you still have any questions or comments, please do not hesitate to contact our customer service. Below, we explain how your order is processed and delivered.

Placing an Order

The ordering process at Kace Jewels is designed to be as simple as possible.
First, go to the product page and add the desired product to your shopping cart by clicking the black “Add to Cart” button.

Here it is important to check whether you have selected the correct variants.
If everything is correct, click on the “Proceed to Checkout” box.

On the information page, you must enter the correct address details. Make sure all information is filled in accurately. If the details are correct, click “Continue to Shipping.”

On the Shipping page, you will have the opportunity to review the address information you have entered.
It is also stated that every shipment is sent completely free of charge. As a token of appreciation to our customers, we always cover the shipping and delivery costs.

You can now proceed by clicking “Continue to Payment.”

At the payment options, you can choose from several payment methods. At hellostella.com, all payment options are SSL encrypted, meaning you can always rely on a secure payment environment.

Available payment methods include:

  • Credit card (AMEX, Mastercard, Maestro, Visa)
  • EPS
  • iDEAL

Once you have selected the correct payment method, click “Complete Order” and you will be redirected to the corresponding payment page.
Follow the instructions to finalize your order.

In the unlikely event that you experience issues with your order, you can always contact us.

Shipping Costs

We cover the shipping costs for every order.
All our products are delivered 100% free of charge, and no minimum order amount is required.

Shipping Your Order

Have you found the perfect look or accessory on our website? Of course, you want to enjoy it as soon as possible!
That is why we ensure your order is processed and shipped as quickly as possible.

To maintain fair pricing for our products, we have chosen to collect packages in bulk and ship them all at once when we reach our minimum shipping quantity. We hope for your understanding and willingness to help us contribute to a better and healthier world.

Please note:
Just like many other online stores, we are very busy and delays may occur. Please keep this in mind when placing your order. We are doing our best to ship your order as quickly as possible.

To ensure your order is shipped today, you may contact us via email. Our service team will be happy to advise you on the best solution.